Privacy Policy

Overview

Forte AI Solutions ("Forte," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit forteaisolutions.com (the "Site").

Information We Collect

We collect information in the following ways:

Contact Form

When you submit our contact form, we collect your full name, company name, job title, work email address, and the message you provide describing your data challenge. This information is sent to our team via email for the purpose of responding to your inquiry.

AI Chatbot

Our website includes an AI-powered chatbot to help answer questions about our services. Messages you send to the chatbot are processed by a third-party AI provider (Anthropic) to generate responses. Please note that chatbot responses are generated by artificial intelligence and may occasionally be inaccurate or incomplete. They are provided for informational purposes only and do not constitute professional advice or a binding offer.

If you choose to share your name and email through the chatbot, that information along with a summary of your conversation may be sent to our team to follow up on your inquiry. Chat conversations are not stored in a persistent database and are only retained in the email notification sent to our team.

Automated Assessment

During chatbot interactions, our system may automatically assess general organizational fit based on the content of your conversation. This may include an evaluation of factors such as organization size, data maturity, and service alignment. This assessment is used solely for internal purposes to help our team better understand your needs and prepare for potential follow-up conversations. It is not shared with third parties and is not used to make any automated decisions that produce legal or similarly significant effects.

Analytics

We use Google Analytics and Vercel Analytics to understand how visitors interact with our Site. These services may collect information such as your IP address, browser type, operating system, referring URLs, pages visited, and time spent on the Site. This data is collected using cookies and similar technologies. Google Analytics data is subject to Google's privacy policy.

How We Use Your Information

We use the information we collect to respond to your inquiries and provide information about our services, to improve our website and understand how visitors use it, to assess organizational fit and prepare for follow-up conversations, to protect against spam and abuse through rate limiting and bot detection, and to communicate with you if you have requested follow-up. We do not sell, rent, or trade your personal information to third parties.

Data Retention

Contact form submissions and chatbot lead notifications are retained in our email systems for as long as necessary to respond to your inquiry and maintain a record of our communications. We do not store chat conversations in a persistent database. Analytics data is retained according to the default retention periods of Google Analytics and Vercel Analytics. You may request deletion of your personal information at any time by contacting us at hello@forteaisolutions.com, and we will process your request within 30 days.

Third-Party Services

We use the following third-party services to operate the Site: Anthropic (AI chatbot processing), Resend (email delivery for form submissions and lead notifications), Google Analytics (website analytics), Vercel (website hosting and analytics), and Upstash (rate limiting). Each of these services has its own privacy policy governing how they handle data. These services may process your data on servers located in the United States or other jurisdictions. By using the Site, you acknowledge that your information may be transferred to and processed in these locations.

Cookies and Consent

Our Site uses cookies and similar tracking technologies. When you first visit the Site, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. If you decline, analytics tracking (including Google Analytics) will be disabled for your session. Essential cookies required for basic site functionality may still be used. You can also control cookies through your browser settings at any time. Disabling cookies may affect your experience on the Site but will not prevent you from accessing our content.

Data Security

We take reasonable measures to protect your information. Our Site enforces HTTPS encryption, includes security headers to prevent common web vulnerabilities, and restricts access to device features such as camera, microphone, and geolocation. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act, and similar state laws. These rights may include the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, the right to correct inaccurate personal information, the right to opt out of the sale or sharing of personal information (note: we do not sell or share personal information for cross-context behavioral advertising), and the right to not be discriminated against for exercising your privacy rights. To exercise any of these rights, please contact us at hello@forteaisolutions.com. We will respond to verifiable requests within the timeframes required by applicable law.

Children's Privacy

The Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at hello@forteaisolutions.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at hello@forteaisolutions.com.